The new operator of the East Anglia franchise will invest heavily to improve services for passengers. This includes:

  • replacing the entire fleet with new trains within 4 years of the start of the franchise
  • increasing operational performance levels from 89.2% to 92.9% Public Performance Measure
  • 32,000 more seats on services arriving at London Liverpool Street in the morning peak
  • 1,144 additional weekday services
  • Norwich in 90 and Ipswich in 60 services
  • £9,795,000 of stations enhancements
  • smart ticketing on the entire network by 2019
  • controlled emission toilets by 1 January 2020
  • free Wi-Fi at stations and on trains

See how your line will be changed.

Great Eastern

The benefits are:

  • new trains with free Wi-Fi from February 2019
  • 4 trains per hour between Liverpool Street and Southend Victoria (currently 3 trains per hour) and more frequent in peak times
  • 2 new fast peak journeys in each direction between Liverpool Street and Southend Victoria
  • earlier first and later late service between Liverpool Street and Southend Airport
  • 4 new through services between Liverpool Street and Lowestoft via Saxmundham
  • 1 additional service from Ipswich to Lowestoft allowing an hourly service to operate throughout the day
  • earlier first services from Clacton and Braintree to Liverpool Street
  • 1 additional evening through service from Liverpool Street to Harwich Town
  • later connections from London to Southminster and Braintree
  • most Sudbury branch services extended to and from Colchester and Colchester Town
  • an average 10% faster journey time when new trains are rolled out
  • a customer service regime that encourages the franchisee to be more agile and innovative in the way in which they strive for operating and passenger excellence

Inter-City

The benefits are:

  • new trains with free Wi-Fi from March 2019
  • Norwich in 90: 2 trains in each direction between London and Norwich (a maximum of 90 minutes journey time)
  • Ipswich in 60: 1 train in each direction between London and Ipswich (a maximum of 60 minutes journey time)
  • 3 trains per hour between Liverpool Street and Norwich all day (currently only in peak times)
  • a customer service regime that encourages the franchisee to be more agile and innovative in the way in which they strive for operating and passenger excellence

Regional

The benefits are:

  • new trains with free Wi-Fi from January 2019
  • 4 new through services between Liverpool Street and Lowestoft via Saxmundham
  • hourly services between Ipswich and Peterborough (currently every 2 hours) with most trains also extended to and from Colchester
  • 1 additional morning peak round trip between Ipswich and Cambridge allowing an hourly service to operate throughout the day
  • almost all hourly services between Norwich and Cambridge are to be extended in the new franchise to provide a direct service to and from Stansted Airport
  • earlier first service from Cambridge to Norwich and 1 additional evening service from Norwich to Cambridge
  • extended operating hours of 2 trains per hour between Norwich and Great Yarmouth
  • later services from Norwich to Great Yarmouth, Lowestoft and Sheringham
  • a customer service regime that encourages the franchisee to be more agile and innovative in the way in which they strive for operating and passenger excellence

Stansted Express

The benefits are:

  • new trains with free Wi-Fi from February 2019
  • almost all hourly services between Norwich and Cambridge are to be extended to provide a direct service to and from Stansted Airport

West Anglia

The benefits are:

  • new trains with free Wi-Fi from February 2019
  • 2 additional fast trains per hour off-peak: 1 train serving Bishops Stortford and 1 train serving Cambridge
  • Harlow Town and Bishops Stortford receive 9 trains per hour off peak
  • a new station at Cambridge North provided with at least 2 trains per hour throughout the day, one of which operates direct to and from Liverpool Street
  • 3 trains per hour between Liverpool Street and Hertford East (currently 2 trains per hour)
  • 1 additional evening peak service from Liverpool Street to Ely
  • a new 2 trains per hour STAR service between Stratford and Angel Road
  • improved journey times when new trains are rolled out
  • a customer service regime that encourages the franchisee to be more agile and innovative in the way in which they strive for operating and passenger excellence
East Anglia line map