This content was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

As part of the deal, c2c has committed to rolling out a host of passenger benefits costing around £160 million. These include:

  • an additional fleet of 17 brand new trains providing almost 4,800 extra seats
  • more than 25,000 additional seats for the morning peak time passengers every week by the end of the contract
  • free wi-fi at stations and on board trains
  • an enhanced compensation system, meaning customers who use smart tickets will automatically receive compensation if their train is delayed
  • over £30 million invested in improving stations, including Fenchurch Street and Barking
  • complete step-free access at all stations, providing improved accessibility for people with limited mobility and parents with buggies and push chairs
  • more than 200 new car parking spaces and £457,000 invested in improving cycling facilities at stations

The operator has also committed to hitting tough new targets for punctuality, which means more than 90% of services will be required to reach their destination within one minute of the timetable by December 2018.

All stations will receive:

  • Secure Stations Accreditation and Park Mark by end of first year
  • free wi-fi
  • Harrington Hump
  • additional/replacement CCTV (except Thorpe Bay and West Ham)
  • Station Travel Plan survey
  • Smart Kiosks (except West Ham)

The announcement and greater details of the deal are available on GOV.UK.

Select a station for the individual station benefits which will display below.

Essex Thameside train line map Liverpool Street station information Stratford station information Fenchurch Street station information Limehouse station information West Ham station information Barking station information Upminster station information West Hordon station information Laindon station information Basildon station information Pitsea station information Benfleet station information Leigh-on-Sea station information Chalkwell station information Westcliff station information Southend Central station information Southend East station information Thorpe Bay station information Shoeburyness station information Ockendon station information Chafford Hundred station information Dagenham Dock station information Rainham station information Purfleet station information Grays station information Tilbury Town station information East Tilbury station information Stanford-le-Hope station information

Barking

The benefits to Barking station are:

  • booking hall refurbishments*
  • improved booking hall environmental conditions*
  • de-cluttering of booking hall*
  • signage navigation*
  • lift facilities: new*
  • enhanced or new waiting areas*
  • staff facilities refreshed*
  • secure station information areas
  • 12 sheltered secure cycle spaces

Basildon

The benefits to Basildon station are:

  • booking hall refurbishments*
  • improved booking hall environmental conditions*
  • de-cluttering of booking hall*
  • secure station information areas
  • signage navigation*
  • enhanced or new waiting areas*
  • enhanced platform waiting facilities*
  • staff facilities refreshed*
  • 40 sheltered secure cycle spaces

Benfleet

The benefits to Benfleet station are:

  • booking hall refurbishments*
  • improved booking hall environmental conditions*
  • de-cluttering of booking hall*
  • secure station information areas
  • signage navigation*
  • tactile paving
  • station exit/entrance improvements
  • new/enhanced pedestrian crossing
  • enhanced or new waiting areas*
  • staff facilities refreshed*
  • 14 sheltered secure cycle spaces
  • cycle hub enabling works*

Chafford Hundred

The benefits to Chafford Hundred station are:

  • booking hall refurbishments*
  • improved booking hall environmental conditions*
  • de-cluttering of booking hall*
  • secure station information areas
  • signage navigation*
  • enhanced or new waiting areas*
  • staff facilities refreshed*
  • 20 sheltered secure cycle spaces

Chalkwell

The benefits to Chalkwell station are:

  • booking hall refurbishments*
  • improved booking hall environmental conditions*
  • de-cluttering of booking hall*
  • signage navigation*
  • new lift facilities
  • enhanced or new waiting areas*
  • staff facilities refreshed*
  • 20 sheltered secure cycle spaces
  • motorcycle parking

Dagenham Dock

The benefits to Dagenham Dock station are:

  • booking hall refurbishments*
  • improved booking hall environmental conditions*
  • de-cluttering of booking hall*
  • secure station information areas
  • signage navigation*
  • enabled lift facilities
  • dropped/raised kerbs
  • tactile paving
  • enhanced or new waiting areas*
  • staff facilities refreshed*
  • 10 sheltered secure cycle spaces

East Tilbury

The benefits to East Tilbury station are:

  • booking hall refurbishments*
  • improved booking hall environmental conditions*
  • de-cluttering of booking hall*
  • signage navigation*
  • dropped/raised kerbs
  • new/enhanced pedestrian crossing
  • enhanced or new waiting areas*
  • enhanced platform waiting facilities*
  • staff facilities refreshed*
  • 10 sheltered secure cycle spaces

Fenchurch Street

The benefits to Fenchurch Street station are:

  • booking hall refurbishments*
  • improved booking hall environmental conditions*
  • de-cluttering of booking hall*
  • signage navigation*
  • enhanced or new waiting areas*
  • staff facilities refreshed*
  • 40 sheltered secure cycle spaces

Grays

The benefits to Grays station are:

  • booking hall refurbishments*
  • improved booking hall environmental conditions*
  • de-cluttering of booking hall*
  • secure station information areas
  • signage navigation*
  • enhanced or new waiting areas*
  • staff facilities refreshed*
  • 10 sheltered secure cycle spaces

Laindon

The benefits to Laindon station are:

  • booking hall refurbishments*
  • improved booking hall environmental conditions*
  • de-cluttering of booking hall*
  • signage navigation*
  • dropped/raised kerbs
  • tactile paving
  • enhanced or new waiting areas*
  • staff facilities refreshed*
  • 20 sheltered secure cycle spaces

Leigh-on-sea

The benefits to Leigh-on-sea station are:

  • booking hall refurbishments*
  • improved booking hall environmental conditions*
  • de-cluttering of booking hall*
  • signage navigation*
  • dropped/raised kerbs
  • enhanced or new waiting areas*
  • staff facilities refreshed*
  • 10 sheltered secure cycle spaces
  • cycle hub enabling works*

Limehouse

The benefits to Limehouse station are:

  • booking hall refurbishments*
  • improved booking hall environmental conditions*
  • de-cluttering of booking hall*
  • secure station information areas
  • signage navigation*
  • designated taxi drop off
  • enhanced or new waiting areas*
  • staff facilities refreshed*
  • 30 sheltered secure cycle spaces

Ockendon

The benefits to Ockendon station are:

  • booking hall refurbishments*
  • improved booking hall environmental conditions*
  • de-cluttering of booking hall*
  • signage navigation*
  • new lift facilities
  • dropped/raised kerbs
  • station exit/entrance improvements
  • enhanced or new waiting areas*
  • enhanced platform waiting facilities*
  • staff facilities refreshed*
  • 40 sheltered secure cycle spaces

Pitsea

The benefits to Pitsea station are:

  • booking hall refurbishments*
  • improved booking hall environmental conditions*
  • de-cluttering of booking hall*
  • secure station information areas
  • signage navigation*
  • dropped/raised kerbs
  • enhanced or new waiting areas*
  • enhanced platform waiting facilities*
  • staff facilities refreshed*
  • 40 sheltered secure cycle spaces

Purfleet

The benefits to Purfleet station are:

  • booking hall refurbishments*
  • improved booking hall environmental conditions*
  • de-cluttering of booking hall*
  • signage navigation*
  • enhanced or new waiting areas*
  • staff facilities refreshed*
  • 10 sheltered secure cycle spaces

Rainham

The benefits to Rainham station are:

  • booking hall refurbishments*
  • improved booking hall environmental conditions*
  • de-cluttering of booking hall*
  • signage navigation*
  • enhanced or new waiting areas*
  • enhanced platform waiting facilities*
  • staff facilities refreshed*
  • 10 sheltered secure cycle spaces

Shoeburyness

The benefits to Shoeburyness station are:

  • booking hall refurbishments*
  • improved booking hall environmental conditions*
  • de-cluttering of booking hall*
  • signage navigation*
  • tactile paving
  • new/enhanced pedestrian crossing
  • enhanced or new waiting areas*
  • staff facilities refreshed*
  • 10 sheltered secure cycle spaces

Southend Central

The benefits to Southend Central station are:

  • booking hall refurbishments*
  • improved booking hall environmental conditions*
  • de-cluttering of booking hall*
  • secure station information areas
  • signage navigation*
  • station exit/entrance improvements*
  • enhanced or new waiting areas*
  • staff facilities refreshed*
  • 10 sheltered secure cycle spaces

Southend East

The benefits to Southend East station are:

  • de-cluttering of booking hall*
  • secure station information areas
  • signage navigation*
  • new lift facilities
  • new/enhanced pedestrian crossing*
  • enhanced or new waiting areas*
  • 10 sheltered secure cycle spaces

Stanford-le-Hope

The benefits to Stanford-le-Hope station are:

  • booking hall refurbishments*
  • improved booking hall environmental conditions*
  • de-cluttering of booking hall*
  • signage navigation*
  • new/enhanced pedestrian crossing
  • enhanced or new waiting areas*
  • new passenger toilet facilities*
  • staff facilities refreshed*
  • 30 sheltered secure cycle spaces

Thorpe Bay

The benefits to Thorpe Bay station are:

  • staff facilities refreshed*

Tilbury Town

The benefits to Tilbury Town station are:

  • booking hall refurbishments*
  • improved booking hall environmental conditions*
  • de-cluttering of booking hall*
  • secure station information areas
  • signage navigation*
  • dropped/raised kerbs
  • tactile paving
  • enhanced or new waiting areas*
  • staff facilities refreshed*
  • 20 sheltered secure cycle spaces

Upminster

The benefits to Upminster station are:

  • booking hall refurbishments*
  • improved booking hall environmental conditions*
  • de-cluttering of booking hall*
  • secure station information areas
  • signage navigation*
  • tactile paving
  • station exit/entrance improvements
  • enhanced or new waiting areas*
  • staff facilities refreshed*
  • 10 sheltered secure cycle spaces

West Ham

The benefits to West Ham station are:

  • enhanced platform waiting facilities*

West Horndon

The benefits to West Hordon station are:

  • booking hall refurbishments*
  • improved booking hall environmental conditions*
  • de-cluttering of booking hall*
  • signage navigation*
  • lift facilities: new or enabled*
  • enhanced or new waiting areas*
  • staff facilities refreshed*
  • 10 sheltered secure cycle spaces

Westcliff

The benefits to Westcliff station are:

  • booking hall refurbishments*
  • improved booking hall environmental conditions*
  • de-cluttering of booking hall*
  • signage navigation*
  • enhanced or new waiting areas*
  • staff facilities refreshed*
  • 10 sheltered secure cycle spaces

Stratford

Regular weekend service to Stratford station from December 2015.

Liverpool Street

Regular weekend service to Liverpool Street station from December 2015.


Note an initiative marked with an * is a specimen scheme which means that the franchisee is obliged to invest a nominated sum of money to deliver a specific outcome, supported by an indicative scheme. An alternative scheme which achieves the same output at no less cost or benefit may be delivered with the Secretary of State’s consent if the scheme proposed in the bid is no longer appropriate when it comes to be implemented.